When I was scheduled for a work trip to the U.S. recently, I did not want to take chances, especially when I planned to extend my trip. Even though my company had insurance, I bought an additional personal travel policy for those just in case.
But plans changed after I have done all the preparations. The trip was scrapped a month to departure.
So there I was: stuck with a unnecessary travel insurance plan, wondering if I could get my money back.
I Emailed First… and Heard Nothing
I did what most people would these days and emailed the insurer. Included my policy number, date of purchase, and wrote a short note saying the trip was cancelled and no claims were made.
Then I waited. And waited. No reply.
I Called - Just in Time
As the originally planned date for the trip drew closer, I finally called the hotline.
The rep was helpful. She confirmed the email address that I had contacted earlier and the policy number. Within a short time, she confirmed the cancellation and that a refund is on the way!
Moral of the story? Do not rely solely on email when the clock is ticking.
Final Thoughts
Plans can change and mine did. However, by simply making a call, I avoided wasting money on unused coverage.
If your trip gets cancelled, do not just shrug it off - you might be eligible for a full refund too. Call.
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