Co-workers Who Do Not Get Along

It is an exceptionally difficult situation when working with people who do not get along with their co-workers. Just the other day, this user called me up for SAP (my most disliked) support and after clarifying her queries, the solution will be simply to ask this other woman who belongs to her same office. Yet, because of some disagreements between the 2 of them, a simple requests that can be resolved by on-the-ground operators get escalated unnecessarily to the IT support. This is a significant problem that is being encountered by my Finance department where different sections work in isolation from each other and their respective section heads in self-denial and not taking proactive steps to address it, preferring to take the less efficient but still workable step of unnecessary escalation of problems encountered.

Such poor human to human relations in the workplace penalises efficiency severely and also finger points higher management of poor people management skills. There must be an acknowledgement by these section heads that there is something wrong with their inter-section operations and then pro-actively seek to remedy it.

While the human aspects of it have been clear so far, the technological side where SAP is NOT user-friendly can only be addressed by SAP itself or if the organisation drops SAP for other more cost effective and user friendly solutions. The best-run business run SAP? Maybe my business is not best-run... so if a business is not best-run, it should avoid SAP and not get trapped into high initial investment outlays and high recurring maintenance costs for a user unfriendly system.